Quick answers to our most commonly asked testing questions. Don’t see what you need? Contact our team!
INFECTIOUS DISEASE AND COVID-19 FAQs
We ask that you please pre-register for testing using the link below or in the top right corner of the screen. At this time, appointments are not required; we are accepting walk-in patients during normal business hours.
If you prefer to schedule a designated time or you need testing beyond our regular business hours, please reach out to us at the phone or email provided below.
Please don’t hesitate to contact us with any questions or concerns regarding your testing needs!
(949) 939-2893 Option 2
Please bring a state issued ID or passport, insurance card (when applicable), and a form of payment.
At this time, results are being delivered no later than 11:59pm the same day testing was performed. This is subject to change in times of public health crisis.
You will receive a text message and/or email notifying you when your results are available to view. The message will contain a link to Patient Exchange. Please log in with your email address and the password you created when registering for testing. All results will be available under the Test Results tab. If you have forgotten your password, please select the reset password option.
Patient exchange gives you the option to view, download, or create a QR Code that will allow you to securely share your results.
If the family members are registered under the same login, all results will be available under test results in Patient Exchange. If each person was registered separately you will need to use the logins you created during the registration process.
To verify who is registered under a login, click Account then Patient Profile. All linked users will display there.
Cash Price for COVID-19 PCR Diagnostic Testing is $99. For more information on Insurance, who we accept, and our In-Network payers, please visit our Billing Page.
For more information on Insurance, payment methods, our in-network payers, and updating your Insurance information, please visit our Billing Page.
We do. We always suggest you choose to pair antigen testing with PCR. Antigen testing is helpful as a quick screen. PCR testing provides more definitive diagnostic result. For more information on the different types of COVID tests we perform, please visit our COVID-19 Testing Page.
Absolutely! Please inform the testing team of your destination so we can help ensure proper test type and documentation on your result.
Please understand that we are a laboratory and have very basic knowledge of travel requirements. If your destination has specific requirements, please, make the testing team aware of them at check in. It is the responsibility of the traveler to provide the necessary information.
Please consult the travel restrictions website for your destination.
Please visit the travel restrictions site for your destination country. They will provide instructions on uploading necessary documents to obtain the QR code. The QR is provided by the destination country.
Absolutely! Please bring your passport to your appointment and ask that it be added when checking in for testing.
Concierge testing is when we send tests with a licensed professional to your desired location to collect the sample without you having to come to the lab or go to a doctor’s office. A safe, convenient, and accurate way to test with same day results.
At this time, we do not accept walk-in drug screens.
The turnaround time for toxicology depends on the arranged pickup and shipping schedule.
Average turnaround time is 1-2 days. Same-day results can be arranged. Please speak with our team to create a custom testing solution that meets the needs of your facility or practice.
The stability for a urine screen is 7 days when kept at room temperature (18-25° Celsius), and 7 days when refrigerated (2-8° Celsius).
The stability for a urine confirmation is 3 days when kept at room temperature (18-25° Celsius), and 7 days when refrigerated (2-8° Celsius).
As a courtesy reminder to our partners, please make sure:
- To label your sample with the patient’s first and last name as well as complete date of birth.
- Patients are signing the consent portion of the requisition form.
- The most accurate sample collection date and time is provided.
- Patient’s insurance or payment responsibility is included.
- Diagnosis codes are included in your requisition.
Here are some of the common reasons a sample may be rejected:
- If the patient’s identifiers are missing.
- Identifiers include patient’s first and last name, as well as patient’s complete date of birth (DOB).
- If the patient identifiers on the sample do not match with the requisition, the sample will be rejected to avoid any discrepancies.
- If the sample cup arrives cracked or if the lid is not secured tightly and the sample leaks, we might reject the sample if the volume left is not enough to process. Or if the patient identifiers are no longer legible.
- If the sample volume is below 5mL, a recollection might be required, and the initial sample will be rejected.
- If the sample is past the stability range, we cannot confirm the validity of the sample and tests results and cannot be guaranteed as accurate.
CLINICAL BLOODWORK FAQs
Yes! Please contact our team to discuss custom testing solutions for your facility or practice.
The turnaround time for clinical bloodwork depends on the arranged pickup and shipping schedule.
Average turnaround time is 1-2 days. Same-day bloodwork can be arranged. Please speak with our team to create a custom testing solution that meets the needs of your facility or practice.
Please refer to our Clinical Bloodwork Page for more detailed information on the panels and tests we have available.